Terms & Conditions - Mint Cleaning Group
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Terms & Conditions

  1. Quotation is based on the assumption your property is in average condition. If Upon cleaning we find the property to be in a very poor condition or there is additional cleaning required not discussed at the time of quoting, we will contact the client to inform of the additional costs applicable.
  2. To secure bookings a 50% deposit minimum is required for the quoted amount or estimated time
  3. If a booking is cancelled within 48 hours of the scheduled cleaning, a charge of 50% of the cleaning cost will apply
  4. If a booking is cancelled within 24 hours of the scheduled cleaning, a charge of 100% of the cleaning cost will apply
  5. Our hourly rates are per person per hour
  6. Regular cleaning has a minimum time of 2 hours
  7. Spring cleaning has a minimum time of 3 hours
  8. Our quotation does not include any extras if not advised at time of quote. Extras include
    a. Regular Cleaning & Spring Cleaning Extras:

    1. Balcony & outdoor area cleaning
    2. Carpet steam cleaning
    3. Furniture cleaning
    4. Fridge cleaning
    5. Blinds cleaning
    6. Carpeted stairs
    7. Cupboards inside
    8. Oven
    9. Rangehood
    10. Windows (internal)
    11. Windows (external) cleaning
    12. Ironing & Folding
    13. Dishwashing
    14. Changing sheets

    b.  End of Lease Cleaning Extras:

    1. Balcony & outdoor area cleaning
    2. Garage/basement car space cleaning
    3. Storage enclosure cleaning
    4. Carpet Steam Cleaning
    5. Furniture cleaning
    6. Fridge Cleaning
    7. Windows (external Cleaning)
    8. Blinds Cleaning
    9. Carpeted stairs
  9. Wall marks and dirt are limited, If we have to wash whole walls an additional charge will apply (applicable to end of lease cleaning only). Not included in Regular or Spring Cleaning, if required it will be an additional charge.
  10. Ceiling cleaning is at an additional charge
  11. Fridge cleaning is at an additional charge
  12. All outside areas are excluded unless the client requests outdoor cleaning.
  13. Multi/double story property or large properties will be additional cost, if the correct information is not provided by the client at the time of quoting.
  14. Properties in a bad condition may incur additional cost, for items such as carpet stains, extensive wall marks, extensive mould, dirty sliding door tracks etc.
  15. Furnished properties or appliances left to be cleaned will be additional cost
  16. If light fittings, fly screens & other items of this nature are required to be cleaned, they will need to be removed by the client beforehand & easy to put back in place.
  17. Clean ceiling fans and light fittings is included in this quote for dusting only. Down lights or any other light fitting which is not easily removable or must unscrewed, we will not be able to clean unless is removed by the client
  18. Where troffer lights are required to be cleaned, it is the responsibility of the client to provide access to the lights, this includes removing the diffuser and installing by client after the cleaning Is carried out.
  19. A lifting & handling fee may apply where carpet steam cleaning or heavy equipment is required to properties on levels higher than ground floor that do not have lift access.
  20. Windows furnishing such us blinds or curtains are not included in this package price
  21. We will only clean windows that we can access to. Also In order to clean all windows please make sure fly screens are removed prior to cleaning, we will not remove any fly screens that require tools to remove.
  22. Removal of concrete, grout, paint or glue residue from windows, walls, floors etc. is not included in our standard quote and will be subject to additional cost as this requires additional time to remove these items.
  23. Carpet Steam Cleaning: We do not guarantee that all stains will be removed upon carpet steam cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed.
  24. Grout cleaning if required, is at an additional charge


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