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Terms and Conditions

  1. Please note our Quotation is based on the property in standard condition. The condition of the property may change the price upon inspection of the property on the day of the cleaning dependent on the size & the condition. If Upon cleaning we find the property to be in a very poor condition or there is additional cleaning required not discussed at the time of quoting, we will contact the client to inform of the additional costs applicable.
  2. If you proceed with our cleaning Services we require a 50% deposit or full payment depending on type of cleaning, to secure your day and time of cleaning. (for the quoted amount or estimated time)
  3. Payment terms –  As applicable, the balance is due upon the cleaning being completed (same day) unless otherwise agreed applies for End of Lease cleaning and all other cleaning types.
  4. If a booking is cancelled within 48 hours of the scheduled cleaning, a charge of 50% of the cleaning cost will apply
  5. If a booking is cancelled within 24 hours of the scheduled cleaning, a charge of 100% of the cleaning cost will apply
  6. Our End of Lease Packages include a 1 kitchen, 1 laundry, 1 living area/ 1 Dining and selected bedrooms and bathroom.
  7. End of Lease cleaning – in the event that an end of lease cleaning requires rectification by Mint Cleaning, we must be advised within a maximum of 3 days of the cleaning date to rectify any issues identified by the client or agent.
  8. End of Lease cleaning – we must be advised this at the time of booking when the end of lease inspection is to be carried out by the agent.
  9. Our hourly cleaning prices are per cleaner per hour. If we send more than one cleaner, the actual cleaning time is less than the total man hours. We charge on total man hours as per this example:
  10. Regular cleaning has a minimum time of 2 hours. Regular cleaning is cleaning carried out weekly or fortnightly.
  11. Spring cleaning has a minimum time of 3 hours. Spring cleaning is cleaning carried out at a frequency of more than 2 weeks between cleans and is a different rate to regular cleaning. Please note: Spring Cleaning will NOT pass an End of lease Inspection. We do not guarantee spring cleaning can or will achieve the standard of cleaning required for that of an end of lease clean irrespective of whether you have an inspection or not.
  12. *What we Clean – Our cleaning services for each property do not automatically include every ticked item in the respective lists, they are dependant on the requirements of the client and the agreed number of hours to clean. The size of the property & number of hours will determine exactly what cleaning tasks can be undertaken in the allocated time.
  13. Our quotation does not include any extras if not advised at time of quote. Extras include
    a. Regular Cleaning & Spring Cleaning Extras:

    1. Balcony & outdoor area cleaning
    2. Carpet steam cleaning
    3. Furniture cleaning
    4. Fridge cleaning
    5. Blinds cleaning
    6. Carpeted stairs
    7. Cupboards inside
    8. Oven
    9. Rangehood
    10. Windows (internal)
    11. Windows (external) cleaning
    12. Ironing & Folding
    13. Dish washing
    14. Changing sheets

    b.  End of Lease Cleaning Extras:

    1. Balcony & outdoor area cleaning
    2. Garage/basement car space cleaning
    3. Storage enclosure cleaning
    4. Carpet Steam Cleaning
    5. Furniture cleaning
    6. Fridge Cleaning
    7. Windows (external Cleaning)
    8. Window track cleaning (quote provided on day of cleaning)
    9. Blinds Cleaning
    10. Carpeted stairs
    11. High level window cleaning or other high level cleaning work
    12. Furnished property
    13. Furnished property with utensils, pots pans etc.
    14. Blinds and Curtains are excluded of this price. However it can be added on the day at additional cost.
    15. Balcony, deck/courtyard and garage cleaning allow a sweep and mop only.
    16. Any Industrial cleaning requiring High Pressure Cleaning, Acid wash or Scrubbing will be additional cost.
  14. Wall marks and dirt are limited, If we have to wash whole walls an additional charge will apply (applicable to end of lease cleaning only). Not included in Regular or Spring Cleaning, if required it will be an additional charge.
  15. Cleaning of smoke marks on walls/ceilings is excluded from our end of lease & spring cleaning quotations.
  16. Ceiling cleaning is at an additional charge
  17. Fridge cleaning is at an additional charge
  18. All outside areas are excluded unless the client requests outdoor cleaning.
  19. Multi/double story property or large properties will be additional cost, if the correct information is not provided by the client at the time of quoting.
  20. Properties in a bad condition may incur additional cost, for items such as carpet stains, extensive wall marks, extensive mould, dirty sliding door tracks etc.
  21. Furnished properties or appliances left to be cleaned will be additional cost
  22. If kitchen is full with utensils such as pots, cutlery, appliances we will only clean around, then if you require us to clean underneath of the items, we will remove the items and put back in and as such we will charge extra on the day of cleaning
  23. If light fittings, fly screens & other items of this nature are required to be cleaned, they will need to be removed by the client beforehand & easy to put back in place.
  24. Clean ceiling fans and light fittings is included in this quote for dusting only. Down lights or any other light fitting which is not easily removable or must unscrewed, we will not be able to clean unless is removed by the client
  25. Where troffer lights are required to be cleaned, it is the responsibility of the client to provide access to the lights, this includes removing the diffuser and installing by client after the cleaning Is carried out.
  26. A lifting & handling fee may apply where carpet steam cleaning or heavy equipment is required to properties on levels higher than ground floor that do not have lift access.
  27. Windows furnishing such us blinds or curtains are not included in this package price
  28. We will only clean windows that we can access to. Also In order to clean all windows please make sure fly screens are removed prior to cleaning, we will not remove any fly screens that require tools to remove.
  29. Removal of concrete, grout, paint or glue residue from windows, walls, floors etc. is not included in our standard quote and will be subject to additional cost as this requires additional time to remove these items.
  30. Carpet Steam Cleaning: We do not guarantee that all stains will be removed upon carpet steam cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. NOTE: If there is stains and we need to do a treatment we will charge extra per stain treatment we will let you know on the day. If property is furnished, we will only do the steam clean around the furniture unless the client move it .Please advise if they require carpet stain removal. Stain Removal will be an additional cost per treatment per stain. Price can be provided upon inspection of the stain(s) on the day. However we can not guarantee stains can be removed completely. It is responsibility of the customer to give us as much information as possible to Mint Cleaning Group in order to treat stains successfully.
  31. Grout cleaning if required, is at an additional charge
  32. Late fees may apply for overdue invoices, charged at a weekly rate