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Terms and Conditions

  1. Quotation is based on the assumption your property is in average condition. If Upon cleaning we find the property to be in a very poor condition or there is additional cleaning required not discussed at the time of quoting, we will contact the client to inform of the additional costs applicable.
  2. To secure bookings a 50% deposit minimum is required for the quoted amount or estimated time
  3. Payment terms – The balance is due upon the cleaning being completed (same day) unless otherwise agreed.
  4. If a booking is cancelled within 48 hours of the scheduled cleaning, a charge of 50% of the cleaning cost will apply
  5. If a booking is cancelled within 24 hours of the scheduled cleaning, a charge of 100% of the cleaning cost will apply
  6. End of Lease cleaning – in the event that an end of lease cleaning requires rectification by Mint Cleaning, we must be advised within a maximum of 3 days of the cleaning date to rectify any issues identified by the client or agent.
  7. End of Lease cleaning – we must be advised this at the time of booking when the end of lease inspection is to be carried out by the agent.
  8. Our hourly cleaning prices are per cleaner per hour. If we send more than one cleaner, the actual cleaning time is less than the total man hours. We charge on total man hours as per this example:
  9. Regular cleaning has a minimum time of 2 hours. Regular cleaning is cleaning carried out weekly or fortnightly.
  10. Spring cleaning has a minimum time of 3 hours. Spring cleaning is cleaning carried out at a frequency of more than 2 weeks between cleans and is a different rate to regular cleaning.
  11. *What we Clean – Our cleaning services for each property do not automatically include every ticked item in the respective lists, they are dependant on the requirements of the client and the agreed number of hours to clean. The size of the property & number of hours will determine exactly what cleaning tasks can be undertaken in the allocated time.
  12. Our quotation does not include any extras if not advised at time of quote. Extras include
    a. Regular Cleaning & Spring Cleaning Extras:

    1. Balcony & outdoor area cleaning
    2. Carpet steam cleaning
    3. Furniture cleaning
    4. Fridge cleaning
    5. Blinds cleaning
    6. Carpeted stairs
    7. Cupboards inside
    8. Oven
    9. Rangehood
    10. Windows (internal)
    11. Windows (external) cleaning
    12. Ironing & Folding
    13. Dishwashing
    14. Changing sheets

    b.  End of Lease Cleaning Extras:

    1. Balcony & outdoor area cleaning
    2. Garage/basement car space cleaning
    3. Storage enclosure cleaning
    4. Carpet Steam Cleaning
    5. Furniture cleaning
    6. Fridge Cleaning
    7. Windows (external Cleaning)
    8. Blinds Cleaning
    9. Carpeted stairs
    10. High level window cleaning or other high level cleaning work
    11. Furnished property
    12. Furnished property with utensils, pots pans etc.
  13. Wall marks and dirt are limited, If we have to wash whole walls an additional charge will apply (applicable to end of lease cleaning only). Not included in Regular or Spring Cleaning, if required it will be an additional charge.
  14. Cleaning of smoke marks on walls/ceilings is excluded from our end of lease & spring cleaning quotations.
  15. Ceiling cleaning is at an additional charge
  16. Fridge cleaning is at an additional charge
  17. All outside areas are excluded unless the client requests outdoor cleaning.
  18. Multi/double story property or large properties will be additional cost, if the correct information is not provided by the client at the time of quoting.
  19. Properties in a bad condition may incur additional cost, for items such as carpet stains, extensive wall marks, extensive mould, dirty sliding door tracks etc.
  20. Furnished properties or appliances left to be cleaned will be additional cost
  21. If light fittings, fly screens & other items of this nature are required to be cleaned, they will need to be removed by the client beforehand & easy to put back in place.
  22. Clean ceiling fans and light fittings is included in this quote for dusting only. Down lights or any other light fitting which is not easily removable or must unscrewed, we will not be able to clean unless is removed by the client
  23. Where troffer lights are required to be cleaned, it is the responsibility of the client to provide access to the lights, this includes removing the diffuser and installing by client after the cleaning Is carried out.
  24. A lifting & handling fee may apply where carpet steam cleaning or heavy equipment is required to properties on levels higher than ground floor that do not have lift access.
  25. Windows furnishing such us blinds or curtains are not included in this package price
  26. We will only clean windows that we can access to. Also In order to clean all windows please make sure fly screens are removed prior to cleaning, we will not remove any fly screens that require tools to remove.
  27. Removal of concrete, grout, paint or glue residue from windows, walls, floors etc. is not included in our standard quote and will be subject to additional cost as this requires additional time to remove these items.
  28. Carpet Steam Cleaning: We do not guarantee that all stains will be removed upon carpet steam cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed.
  29. Grout cleaning if required, is at an additional charge
  30. Late fees may apply for overdue invoices, charged at a weekly rate